1.1: Practical courses
If attending a practical course, you will be expected to interact in the practical exercises. If you have health conditions that prevent you from taking part in these, you may not be certificated at the end as assessments are carried out on your practical abilities. For all 1st Aid courses you will be expected to kneel on the floor in order to simulate CPR. All Safer People handling courses require you to take part in the use of lifting equipment and transfer aids. You must wear appropriate attire (*1) for this course. Any person who attends a practical course without such attire will be turned away due to our in-house health and safety policy. In this instance the course will not be refundable.
1.2: Open courses and distance learning
The prices of our open and distance learning courses are per person, per course. Day rates are available for individual organisations.
Once you have paid for a course your place is confirmed. Should you wish to cancel the course within 2 weeks of the start date you will not receive a refund.
Essential Training Solutions reserves the right to cancel a course at short notice. In the event that this occurs you will be moved on to the next available course or receive a full refund.
If you have any infectious illness please do not attend your course. You can however re-book for a cost of £25. Please refer to 1.5.
1.5: Re-arrange a training course
If you cannot attend the training course you have booked on to and wish to be moved to another scheduled course, you will incur a re-booking fee of £25 per person. A person will only be moved twice, a third change would mean the full fee of the course has to be paid.
1.6: No Shows
If you have booked a place on a course and fail to attend you will not receive a refund. You will not be able to re-book for £25 onto another course. Any further courses will be charged in full.
If you arrive late for a course you may not be permitted entry. This will be at the tutors’ discretion and will be determined by how much course material has been covered.
1.8: Multiple Date Courses
If the course duration is more than one day you will be expected to attend all training days. Failure to attend even one training day could result in you not passing the course.
You do not automatically pass a course just for attending. Certificates will be awarded if the tutor is satisfied you can demonstrate knowledge and competency. If the tutor does not feel satisfied that you have taken in sufficient information to implement best practice in your place of work, they will offer you one to one support or the option to come back free of charge onto another course. Only when the tutor is satisfied will you receive your certificate.
2.0: English as a Second Language
All delegates must be able to read, write and speak English to a reasonable standard in order to be certificated from a course, this is because the tutor must be able to assess your level of learning.
2.1: Learning Difficulties
If you require additional support please advise the training centre in advance so we can do our upmost to help.
2.2: Additional copies of certificates can be ordered at a cost of £10. If your certificate is out of date this offer is not applicable.
2.3: Your Information
When ordering services online you are agreeing to Essential Training Solutions to use your information internally for marketing purposes. Your information will not be sold onto other organisations but may be shared with partners of Essential Training Solutions.
*1: Appropriate attire includes closed toe shoes and clothing that enables the delegate to move about freely.
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